Advanced Dentistry of Rhode Island - Ryan S Lee DDS

apricots apricots · 1 out of 5 stars · 2 months ago

Do not go to this dentist. This is your warning. That’s all. After being a patient, I was not surprised that he had his license revoked in Rhode Island two weeks ago. You can look up the article.

Mariya · 1 out of 5 stars · 7 months ago

Six yrs ago I needed to extract a failed root canal. Dr. Lee was offering a great discount for implants. The extraction/ implant was painful and took roughly 3hrs because he would often overbook and run behind. Being a dental assistant, I followed proper post OP care. After a week, I went back to get my gums restitched since they were flapped open, trapping food. After the area healed, it always felt "off". I didn't know if this was normal, with it being my first implant. Within a year I had a massive cyst on the implant. I treated it with salt water rinses. By the time I went in for my appointment it had disappeared. They gave me antibiotics and sent me off. Four yrs later, it started to move. Dr. Lee did all the tests, only to find the implant had failed. This is when the red flags really started to show. He promised me another cash deal. I signed the contract. He said the implant will not be placed the same day like last time. I was relieved because the area was already traumatized. I called the office before my extraction to ask if I could pay a portion that day and the rest when I actually received my implant. The girl on the phone beat around the bush and answered with "I think that's fine". I went in and the receptionist, Ivy, did not accept that answer, despite what I was previously told. It was expressed that "this is not a charity" and they were doing me a favor. I have ALWAYS paid my bill on time. I felt horrible and had a panic attack. Kristina (DA) was the only one who remained professional and allowed me to leave with some shred of dignity. The extraction of my old dental implant was EXTREMELY painful. I couldn't get numb because the socket shield he left in my mouth was infected with a huge cyst on the root tip. Months after the procedure I would go on to ask several dentists about this technique. They told me it's rarely done since it puts the patient at risk for infection if not done correctly. After canceling and rescheduling me multiple times (per usual), I was finally on my last checkup before I could get my 2nd implant. During that appointment Dr. Lee said I needed PRF, (where they centrifuge a patient's blood and apply the mixture to the surgical site to stimulate bone) because I had notable bone loss. At the front desk, Gloria scheduled the phlebotomist to come out the day of my implant, saying "Dr. Lee must really like you" as this would be done pro bono. In the back of my mind I was like "this is too good to be true". And it was!! I showed up and the phlebotomist was nowhere in sight, shockerr. Dr. Lee said "I didn't have the heart to tell you". I honestly didn't know how to respond. He ended up doing the implant. The whole time I was waiting for him to pack the bone. A feeling I recognized during the initial implant. But I never felt him do it this time, extremely concerning considering he insisted I had bone loss. After that visit I was fully traumatized and wanted someone to review his work. I went to an implant specialist who said there was insufficient bone, therefore 20% chance of failure. I had that same dentist review the first implant done by Dr. Lee, where he expressed I should have received a refund. I considered writing this review months ago but chose to go in and speak with Dr. Lee instead. It ended with him offering me a 2k refund in exchange for my silence. They didn't have any checks that day so Gloria took down my info and promised to mail it out to me. It's been over two months since the agreement was made. I have called, spoken to staff and left voice messages at both offices 6-8 times. They refused to call me with a progress update or mail out the check. They switch your appointment without warning, bounce you chair to chair because they don't have water to rinse your mouth. Oversubscribe you antibiotics, like why was I given 500mg of amoxicillin 3x for 21 days? An audit should be performed because everything from scheduling to paperwork and ultimately the dental work have proven to be a disaster.

Michele Ramos · 1 out of 5 stars · 5 months ago

My husband and I brought our daughter to Dr. Lee in December of 2022 for full mouth dental implants and he agreed to give us a discount for the work that he would augment with a grant that his office receives. We initially became concerned after Dr. Lee allowed students in his Plainville office to work on my daughter's mouth for four hours using only local anesthesia. Two of the implants were misplaced at that time and had to be replaced. We expressed our concerns at that time. We requested a documentation of current charges from Dr. Lee's office multiple times and these were never provided. I'm addition, given the pain of the procedure, Dr. Lee agreed via telephone and email to use nitrous oxide during the last implant appointment and failed to do so. My daughter missed an appointment due to having Covid and Dr. Lee's office did not respond to multiple calls and outreach attempts. We chose to leave Dr. Lee's office after multiple negative experiences. Dr. Lee initially agreed verbally to refund 10,000 of the 15,000 we spent if we agreed to sign a non disclosure agreement. He was incommunicado for a long while and we realized he was not going to honor his verbal agreement. We were advised to go to the consumer division of the attorney general's office for assistance with mediation. Eventually, Dr. Lee agreed to refund half of our money in two monthly installments beginning in October of 2024. He has never honored the agreement. The pain and suffering , both physical and mental, that my daughter has experienced as a result of his negligence cannot be measured. My husband and I are senior citizens who are continuing to work out of financial necessity. I wish that I was aware of previous complaints made against his practice prior to engaging with him in good faith. My husband has gone physically to the office and been told by Dr. Lee that " the check is in the mail." Just to be clear, we have never received any of the money he promised to refund. We were informed that it would be an additional 12,000 dollars to remove the failed implants that Dr. Lee placed. He is aware of this added expense to our daughter's treatment. Dr. Lee does not respond to emails , this review, a request from the BBB or other outreach attempts. I am astounded by his unethical behavior and wish that we had never done business with him. I don't understand why it is so difficult for Dr. Lee to do the right thing for his patients and their families. Just wondering why Dr. Lee has not responded to our review. He appears to have responded to other reviews to try to resolve issues? Again, evidence that he believes he can take advantage of his patients with no consequences. Dr. Lee has continued not to honor the agreement he signed with the attorney general's office as of March 2026. We are assuming that Dr. Lee is trying to run out a statute of limitations on his agreement with the attorney general. I don't understand how he can rationalize owing the money for work that cost us even more to be redone as well as allowing his students to place implants wrongly. We are senior citizens with a limited income who chose to help our daughter. Our only hope now is to hire a lawyer. I am deeply disappointed in the lack of ethics demonstrated by Dr. Lee.

Parrys Delacruz · 5 out of 5 stars · a year ago

I can not thank Dr. Lee, Gloria, and the rest of the incredible team at Advanced Dentistry of RI enough! I had been putting off a necessary procedure because I was nervous about the recovery. Dr. Lee eased my fears by explaining every step of the process and letting me know alternative steps if any stage of the process failed. Everything worked out beautifully, and thanks to his impeccable expertise and the amazing staff, I now have a smile that I never thought I would have! This has been a lifelong journey for me, but thanks to Dr. Lee and team I can finally smile with confidence. Best decision I ever made! Update: I had an appointment to follow up on my previous procedure from a few months back. Dr. Lee wasn’t at this location today, but I had the pleasure of working with Dr. Patel who was just as wonderful and took his time to make sure everything was perfect. As always, Gloria made sure to double check everything and Brandon was there every step of the way to help out and share a laugh. I don’t have the words to say how truly grateful I am to this team and this practice for what they’ve done for me. Thank you all again for giving me my smile back!

Brittney Wilcox · 5 out of 5 stars · 4 years ago

Absolute best staff! Each and every one of them is personable, nice, professional and very knowledgeable! Dr. Lee has given me so much of my confidence back and so very honest and just the best dentist out there! I hadn't been to the dentist in years due to straight anxiety so my teeth were awful and they just make you feel so comfortable and relaxed all while doing amazing work on your teeth!