Androscoggin Dental Group

Amber McQuaide · 5 out of 5 stars · 3 months ago

Today was my first appointment at Androscoggin Dental group. Being a New patient is always nerve-racking. However, I have to say that it was really nice going in and having a fairly quick check-in by Tina and having thorough New Patient imaging done by Melissa. Melissa gave me good vibes an energy and was so kind to me. Dr Terry then came in and did her part and gave such reassurance on issues that have been neglected prior to becoming a patient, due to trouble getting into a dental office due to insurance. I can now rest Easy by not having any more nightmares about losing my teeth lol. I was on the cancellation list because my original new client appointment was in October but this office sends out texts all the time about cancellations and I was luckily able to get in fairly quickly. And then it just happened that they had a cancellation for a cleaning same week and so I was able to get in again for a cleaning. Was great to be listened to and great to have a treatment plan in place. They definitely took the time it made me feel like a human rather than just a number. I saw Dr. Terry today. Shout out to her, Melissa and Tina.

Danielle Jefferson · 5 out of 5 stars · 10 months ago

It was my first visit to this Dentist and I was impressed by the Dentist and the staff's professionalism, friendliness, and the great vibes I got from the office. After, the appointment the dentist and dental assistant explained everything that would happen moving forward and what to expect. Answering any question and/or concerns I had. Thank you for assisting me with my dental needs. Happy Holidays to you and your loved ones 🦃🎄🎊

Virginia Monsell · 1 out of 5 stars · a month ago

I have been going here for a few years now, and unfortunately, my experience with their cancellation policy has left me very disappointed. I understand the need for a cancellation policy, especially when appointments are in high demand. However, requiring 24 hours’ notice with essentially no flexibility feels unnecessarily strict. Unexpected emergencies and health issues happen, and I believe there should be some discretion for an occasional situation—particularly when someone has otherwise been a long-term, reliable patient. I could understand a strict policy for repeated last-minute cancellations, but treating an isolated emergency the same way feels like a lack of understanding and compassion. Unfortunately, because of my insurance, I do not have another dental provider I can switch to, which means this situation may now leave me without access to dental care. That is especially disappointing from a healthcare provider. I understand that policies and business costs matter, but I also believe healthcare should involve some degree of compassion and understanding when patients are dealing with unexpected circumstances. I have been a patient here for years, and I’m sad that this situation and a lack of flexibility ultimately ended my ability to receive care there.

GORDON RAYNES · 5 out of 5 stars · 3 months ago

DR.Terry is Fantastic!!!! I had the initial impression I was going in for the first of two visits for the setting of a crown would you it would’ve been the first major mouth thing I would have done with the exception of extractions, but Dr. Terry looked in my mouth and she said Gordie all it is is a bad filling. That’s gonna be nothing. You don’t know the relief. I felt Dr. Terry’s fantastic.

Benafsha Sameem · 5 out of 5 stars · 2 months ago

Dr. Terry and the entire staff are amazing! They are always friendly, caring, and make every visit a great experience. Highly recommend!