Biltmore Dental Center

Sonia Gutierrez · 5 out of 5 stars · 3 months ago

My husband and I had such a wonderful experience at this dental office! From the moment we walked in, the staff was warm, welcoming, and made us feel completely at ease. The doctor was amazing, very kind, professional, and took the time to explain everything clearly. A special shoutout to Omar, one of the hygienists, he was excellent! Very gentle, professional, and attentive, which meant a lot since I tend to get a bit nervous at dental visits. He made the whole experience comfortable and stress-free for both of us. We’re really grateful to have found such a caring and professional dental team. Highly recommend!

Amanda Velazquez · 5 out of 5 stars · a month ago

Omar was terrific with my cleaning. I knew I was going to need more than a standard cleaning because it had been more than a year since my last but Omar didn’t make me feel bad about it at all. He was very thorough and also offered good conversation during the visit. Dr. Coles was also pleasant. I will definitely be back for my next visit.

Just Saying · 1 out of 5 stars · 3 months ago

I rarely leave negative reviews, but this office earned one. From the moment I walked in, the energy felt completely wrong. The receptionist was cold, unfriendly, and seemed annoyed to be dealing with patients. What really bothered me was learning that my insurance hadn't even been properly checked before money was being discussed. As someone with good dental insurance, I found it unacceptable that financing was brought up before anyone could clearly explain what my benefits would cover. It felt backwards and gave me the impression that collecting money was a higher priority than helping patients make informed decisions. The dentist didn't inspire confidence either. His body language came across as judgmental ,I felt like I was sitting through a sales pitch. Thankfully, I trusted my instincts and got a second opinion elsewhere. The difference was night and day. The other dentist verified my insurance upfront, explained my options honestly, and never once made me feel pressured. That experience confirmed that my concerns about this office were justified. The most unprofessional moment happened after I canceled treatment. To avoid an uncomfortable conversation, I told the office that I couldn't afford the treatment. The truth is that I can afford it—I simply did not feel comfortable telling them that I was canceling because my experience with the office was so negative.The receptionist called to confirm my refund, and made a comment that I canceled because I couldn't afford the treatment. She then giggled while saying it. Whether she meant it as a joke or not, it was rude, condescending, and completely inappropriate. If a patient chooses not to move forward, the response should be professionalism—not mockery. In the end, I canceled because I lost confidence in the office, not because I couldn't afford treatment. Between the poor communication, the focus on financing before insurance verification, the dismissive attitude, and the disrespectful phone call afterward, I had no interest in trusting this office with my dental care. There are plenty of dentists in the area who treat patients with respect and put their needs first. I would recommend looking elsewhere.

tripp larsen · 5 out of 5 stars · 2 months ago

Omar did an awesome job with my teeth cleaning. He was friendly, easy to talk to, and made the whole appointment really comfortable. He was thorough without being rough and took the time to explain everything along the way. You can tell he genuinely cares about his patients. I'd definitely recommend Omar if you're looking for a great dental hygienist!

Jim J · 5 out of 5 stars · 3 months ago

It’s tough to find a great dentist these days. When Dr. Frost left, I didn’t realize I was getting the best upgrade: Dr. Coles! I’m so lucky to have such an amazing and skilled dentist. Dr. Coles is incredibly detail-oriented. He has suggested some things for my dental health and I never felt pressured into getting unnecessary procedures or products. I’m not surprised his clinic is always busy, given the wonderful reviews and excellent service they offer. Even with how busy they are, I never felt rushed or ignored as a patient. Devyn and Omar are fantastic. My experience at this clinic has always been top-notch.