Carolinas Oral & Facial Surgery Center

Tatiana · 5 out of 5 stars · 2 months ago

I had a great experience with Dr. Bufalini and Tanya. They made me feel comfortable from the moment I arrived, thoroughly explained my options, and made sure I knew what to expect. My three wisdom teeth were removed quickly and efficiently, and my prescriptions were ready before I left, which made recovery much easier. The entire team was professional, kind, and well organized. I would definitely recommend them to anyone needing oral surgery.

Tayoni Jaramillo · 5 out of 5 stars · 8 months ago

I had such a great experience getting my wisdom teeth removed from this office. Kayleigh and Eden were both amazing they made the environment calm and comforting, which really helped ease my nerves. Dr. Bufalini did a great job, and the procedure itself went very smoothly. Even during recovery, the care didn’t stop. When I became worried about dry socket, they got me in as soon as possible and reassured me. I couldn’t have asked for a better experience and would highly recommend them to anyone!

Dorothy Watson · 1 out of 5 stars · 6 months ago

I visited Carolinas Oral & Facial Surgery Center Nov. 2025. There were 2 large portraits of the Dr.'s in the waiting room. Good to see who was in charge, I guess. I had a wonderful experience with the "other" dental surgeon that actually removed my problematic tooth, HOWEVER, the after-care from the office was a disaster. 1) they sent my meds to the wrong pharmacy 2) I had no idea what meds were ordered 3) handed me a toothbrush and sample toothpaste as I exited, no instructions on: a) how long to wear guaze b) how to prevent dry socket c) warning signs of excessive bleeding d) what meds I was due to take 4) I did my own research online regarding the above, which is where I saw that I should have an antibiotic to prevent infection. 5) problem was, there was no antibiotic picked up w my 3 meds at the pharmacy. 2 days after surgery, I called the Dr.'s office and asked if an antibiotic was ordered, she checked and said no. However, I kept getting notifications from the pharmacy to pick up another script. (Mind you I was getting msgs from 2 pharmacies, the right one and the wrong one). I decided to ck out the reminder pharmacy and low and behold there WAS an antibiotic. Seems like the left hand didn't know what the right hand was doing at the Dental Office. Then, at the follow up appt, I waited 2 hrs for the scheduled visit. After the appt, the office schedule the next visit (2 months) to see how the bone graft took. I received many reminder messages leading up to the next visit, inculding the day before. (You know it takes planning to keep a set appt). ON MY WAY to the Dr.s office, they called to say, "Dr. so and so just looked at your xrays (from 2mos ago) and doesn't need to see you for another 2 months. INCONSIDERATE! Rude, lack of coordination, . I scheduled the future appt and then cancelled later that same day. Do you know they still sent me reminders leading up to that appt.? I had to stop what I was doing to call them AGAIN to cancel. The office girl just said, "OK." End of rant. They obviously did not value my business, and will not have the pleasure of my company again.

Nicola Spoors · 1 out of 5 stars · 4 months ago

Very stressful experience financially and emotionally. My daughter had infected teeth and we were told treatment would not proceed unless we paid thousands upfront because we were told insurance was not available. We later experienced confusion around insurance filing, billing amounts, and extra surcharge fees. No family should feel pressured into putting urgent medical care on a credit card while trying to understand unclear billing practices. I hope the office improves transparency and communication for future patients.

Project Pat · 1 out of 5 stars · 9 months ago

Overall, I am dissatisfied with my visit, though my concerns are strictly administrative in nature. No clinical work has been performed to date. First, I was contacted three separate times to confirm my appointment, each time by a different staff member. During the third call, I asked whether it was standard practice to confirm appointments multiple times, as I had already provided confirmation twice. This repetition gave the impression that the office lacks coordination and effective internal communication. Second, the intake paperwork was highly redundant. The same personal information was required to be written multiple times, often on the same form. This felt inefficient and unnecessarily time-consuming. Additionally, when checking in, the front desk staff processed my payment and requested my email address in order to send a receipt. I never received the receipt. As this payment was made using an HSA account, the receipt is required for documentation purposes. I am now forced to follow up to obtain it. Given this experience, I would strongly prefer receiving a paper receipt at the time of payment. Third, during my brief conversation with the male dentist, I experienced repeated interruptions. Each time I began asking a question, I was cut off and spoken over. This occurred approximately four times within a three-minute exchange. The interaction left me feeling rushed and undervalued, as though my questions were less important than keeping the appointment moving along. This did not instill confidence or trust. Lastly, while waiting for a treatment estimate, I was informed that preparing it would be time-consuming due to the need to verify coverage with my insurance provider. I was asked whether I could be contacted later, which I agreed to. However, I was also informed that I would need to pay for the 3D X-ray taken during the visit, yet those charges were not collected at that time. It has now been two days, and I have not received any follow-up call regarding the estimate or the outstanding charge. In summary, I am now required to initiate follow-up calls to resolve matters that could have been handled correctly during the initial visit. The overall experience reflected disorganization and poor communication, which is both frustrating and disappointing.