Sarah Avelar · 5 out of 5 stars · 2 months ago
I can’t say enough wonderful things about this office. From the moment I walked through the front door until my follow-up appointment, every single person I encountered was exceptional. The front desk staff, dental assistants, and dentist were all incredibly kind, empathetic, and professional. You can truly feel that they care about their patients. I came in for an extraction carrying a lot of fear and anxiety because of a previous traumatic dental experience at a different office. The very first dental assistant who brought me back immediately recognized how nervous I was. She slowed everything down, explained each step, answered my questions, and treated me with so much patience and compassion. She made me feel safe from the moment I sat in the chair. The dentist, Dr. Karsten Winter, was just as amazing. He took the time to explain all of my treatment options honestly, answered every question I had, and never made me feel rushed or pressured. What stood out to me the most was that I never felt like I was being “sold” a treatment. Instead, he focused on my needs at the time I needed them, helping me make the decision that was right for my health and my situation. That honesty and integrity meant more to me than I can express. During the extraction, he was incredibly gentle and reassuring. Even the numbing injections were virtually painless, which completely changed my expectations after my previous experience. He checked on me throughout the procedure, apologized when my jaw became tired from keeping it open, and treated me with genuine kindness and respect. My follow-up appointment was just as wonderful. The same dental assistant who welcomed me on the day of my extraction also removed my stitches. She was just as gentle, patient, and compassionate during my follow-up, making me feel completely at ease once again. That consistency in care spoke volumes about the entire team. I also want to recognize the incredible front desk/check out staff. From the very first phone call to every interaction afterward, they were nothing but patient, kind, and reassuring. I know I called multiple times with questions, and my husband called as well, yet they never once made us feel like we were inconveniencing them. When they saw how nervous I was, they met me with compassion instead of frustration. Their kindness and willingness to answer every question helped ease my anxiety before I ever walked into the treatment room, and I will always appreciate that. As someone who works in healthcare myself, I understand how important compassion and empathy are when caring for patients. This office didn’t just provide excellent dental care—they made me feel heard, respected, and genuinely cared for every step of the way. At my follow-up appointment, I was told everything was healing beautifully. After years of carrying fear because of a previous dental experience, this team gave me something I never expected—they restored my confidence in going to the dentist. Thank you for not only taking care of my tooth, but for taking care of me. You didn’t just perform an extraction—you helped restore my trust in dentistry. I will always be grateful for the care, kindness, and compassion each of you showed me.
