Comfort Smiles of Ann Arbor

Alex Aquino · 5 out of 5 stars · 3 months ago

I have been a patient here for 10 years now and have gone to different places due to moving. I always have preferred Comfort Smiles over everyone else. I am always treated with care, and they are always making sure I am comfortable and not in pain. Scheduling is easy, and the staff there are friendly. I recently got a crown, and the temporary crown placed in held wonderfully. The permanent crown has held up just as well and I have had no issues. I also have a lot of anxiety with dentistry work but I know I am always in good hands here. Tarhata has also been a wonderful receptionist, always smiling and greeting you and takes care of you right away. This is a great place to go for any dental work.

Elham Alom · 5 out of 5 stars · 3 months ago

Excellent experience! Jenny, my dental hygienist was friendly, professional, and extremely thorough. She did an amazing job, and my teeth feel incredibly clean. I highly recommend her to anyone looking for exceptional dental care! Thank you Jenny!

Ella Vator · 1 out of 5 stars · 4 months ago

I have been a patient here for years, dating back to when the original owners, like Paresh, were still there. Unfortunately, over time there has been an obvious amount of staff turnover, and it has clearly affected patient care. During my last few visits, the office has felt chaotic and rushed. I was taken back late for my appointment, only to sit in the room waiting even longer before finally being seen. The office layout also provides very little privacy — there are practically no walls, so patients can hear everything. Hearing employees gossiping and speaking negatively about coworkers while patients are sitting nearby is extremely unprofessional and uncomfortable, especially when someone is about to work on your mouth. I have also experienced several billing and insurance issues recently. Whenever I try to speak with the office manager, I am consistently told that she is either “on her way in,” “not coming in today,” or that I “just missed her.” I’m then told to email her or call her personal phone. It’s frustrating because if the office manager is rarely present to address in-office concerns, it raises questions about how these issues are being managed. Other members of my family have experienced the same problem. I have continued coming here because, despite the lack of direction and organization, there have always been some wonderful employees — especially the hygiene team and the Asian woman at the front desk. They are some of the only familiar and consistently positive parts of the office anymore. I already have severe dental anxiety, and unfortunately, visiting this office now tends to make it worse. No patient wants to come in for something as stressful as a crown procedure while overhearing employees speaking negatively about one another or feeling rushed through their care. It’s unfortunate because this truly used to be a great office. I hope management takes these concerns seriously and works to improve the professionalism, organization, and patient experience moving forward.

Mark Brantmeyer · 5 out of 5 stars · 5 months ago

I have been a patient at Comfort Smiles of Ann Arbor for several years. The office staff is very friendly, responsive, and helpful for scheduling my appointments. The hygienists and dentists are thoughtful and caring, ensuring my comfort during the procedures. I highly recommend this office for your dental needs.

Yasmin · 5 out of 5 stars · 3 months ago

I have been a patient here for more than 10 years, and I am truly grateful for all the staff, especially Tarhata. My husband, and I have a lot of anxiety going to the dentist, but they have made the process very easy for us, which I truly appreciate. Thank you for always being so kind while attending to our needs, and doing your best to schedule our appointments together.