Empire Oral & Maxillofacial Surgery

Beth Benavides · 1 out of 5 stars · 4 months ago

Dr. Johar was amazing and is not the issue at all. I had a consultation with him, and he was respectful, thorough, and very detailed throughout the appointment. My issue is with the administration and communication process. I was referred by my dentist, and it took over a month just to get a consultation appointment. Then, due to scheduling issues, I would not have been able to get my extraction done until more than five months after my original referral. Eventually, I had an emergency situation where my dentist advised me to contact the oral surgeon to see if I could be seen immediately for an extraction or at least a plan. I called explaining that it was an emergency and tried to see what options were available. Unfortunately, I did not receive a response until over two hours later. I was at work when the callback came in, so I returned the call shortly after, but I never received another response. Because of the severity of the issue, I ended up contacting another office that performs in-house wisdom tooth and tooth extractions. They explained how serious the issue was and were able to get me scheduled for an extraction the following week. I later called Empire Oral Surgery to cancel my appointment and explained respectfully that I no longer wanted to continue care there because I did not feel my situation was prioritized. The response I received was disappointing. I understand that schedules are busy and doctors can only do so much, but I felt there was very little compassion or urgency shown regarding an emergency situation. A simple follow-up call or clearer communication would have gone a long way and could have helped me come up with a plan. Again, Dr. Johar himself was professional and kind, but the administrative communication and handling of urgent concerns left me feeling unheard and unsupported. This is based within the Albany office and the admin that I was in contact with regarding the cancellation of my appointment I believe her name was Nikita.

Drake Blossfield · 2 out of 5 stars · 5 months ago

Surgery went great, but everything else was horrible. Consultation took almost 3 hours because they were behind schedule. The day of surgery, the receptionist asked if my boyfriend was my father. We were taken back, but said no. However after I was taken to the back room, they continued to discuss my boyfriend at the front desk, WHILE HE WAS SITTING 5 FEET FROM THEM. Totally unprofessional. As for the check up visit, I had a 430 appointment, but waited an hour to see the doctor because he was behind schedule (again). When the doctor came in, he looked at the scars and said I was good to go. That only took 2 minutes. 1. If you are getting a refund, they will not call you. You have to reach out to them or discuss it at the check up visit. 2. Only book an appointment here if you have time because they seem to run behind schedule a lot. 3. The only good thing about this place was Margarita, who was super cool and amazing. If it weren't for my insurance, I would not have come here.

Tony Gray · 5 out of 5 stars · a month ago

They were professional and the oral surgeon was efficient. Surgery didn't last too long and, most important of all, I felt no pain after the slight "pinch" when the Novocaine needle went into the roof of my mouth above the molar that was removed. I followed the instructions in their post op handout and had no problem with a quick recovery. Obviously, there some discomfort but it was all much less than I had expected ,so kudos to Dr. Boliere. I was surprised the Amoxicillin script for the infected gum around the tooth was only for 5 days bc all past scripts were for 7-10 days but it seemed to get the job done, which is all that really matters.

Stephanie Pinsonneault · 5 out of 5 stars · 4 months ago

First procedure in a long time. Front desk coordinators were friendly, helpful and understanding, my “nurse” was the same from the consult and was amazing, explained everything and kind. My doctor Wun, was thorough and patient. Hopefully won’t have to return after this is all done but would recommend to anyone needing care

makenzie moore · 5 out of 5 stars · 4 months ago

Had my wisdom teeth removal last Thursday with Dr. Adams- I was beyond nervous and scared to get the 4 teeth out. Christine one of Dr. Adams nurses/assistants went out of her way to give me her personal cell phone number to help comfort me with any questions I may have before or after the procedure on my first initial consultation. So if I was nervous or had questions she told me to please contact her! I was beyond thankful to have that as I did not know what to expect for recovery. Dr. Adams came in extracted all 4 of my teeth and it felt like I was back there for literally 10-15 minutes, he wants to make sure you are comfortable before just getting straight to extraction. 10/10 service, loved the woman I did not catch her name that also brought me back that day, talked me out of anxiety and made me laugh and relax before the procedure. 10/10 recommend Dr. Adams and his team. Having 4 holes in your mouth to recover isn’t great but that’s got nothing to do with them!😊 Thanks again!