Hawaii Family Dental – Honolulu

Vanessa Herdt · 1 out of 5 stars · 8 months ago

I’m sharing this after a lot of thought because I truly regret the care I received at this office. Over the course of multiple visits, I repeatedly brought up ongoing discomfort and concerns. Each time, I was reassured quickly, despite multiple X-rays being taken. What I was experiencing was consistently dismissed and explained away rather than thoroughly investigated. I trusted the dentists I saw here and assumed that if something serious were going on, it would be caught. Instead, my appointments felt rushed, my concerns minimized, and my questions brushed off. I was repeatedly told there was nothing to worry about, even as the issue continued to worsen. Eventually, I sought a second opinion elsewhere. The difference in care was immediate and honestly shocking. The problem was recognized right away and taken seriously, with clear explanations and no dismissal. It was upsetting to learn that something that could have been addressed earlier had been missed for so long. What bothers me most is not just that an issue was missed — it’s how quickly my concerns were dismissed visit after visit. Being told it was “sinus-related” without further investigation, despite imaging and ongoing symptoms, made me feel unheard and unsupported as a patient. Dental care requires trust, and once that trust is broken, it’s hard to get back. I’ve lost confidence in the accuracy and thoroughness of the care provided here and will not be returning. I strongly encourage anyone who feels their concerns are being minimized to advocate for themselves and seek a second opinion.

Faith Afu · 4 out of 5 stars · 2 months ago

I had a root canal, cavity treatment, and filling done today, and overall the dentist did an excellent job. She was thorough, professional, and made me feel confident in the care I was receiving. The procedures themselves went well, and I appreciate the quality of her work. The only downside was that the appointment took much longer than expected. There were several times when the dentist had to leave the room to get supplies or equipment, which resulted in long waits while I was still lying in the chair with my mouth open and the suction in place. This was quite uncomfortable and made the experience more difficult than it needed to be. That said, the actual dental work was performed very well, and I am grateful for the care I received. With better preparation and reduced waiting time during the procedure, the experience would have been even better.

Alden Lau · 5 out of 5 stars · 3 months ago

This rating is specifically for Laura, probably the best hygienist I’ve ever seen and that’s saying a lot as I have many friends who are hygienists and are very good. Laura is patient, has good instincts with what you are feeling (in my case when I’m drowning with water in the mouth) and had my teeth cleaned from many a tea stain. Laura’s great…

Lani Prunés · 5 out of 5 stars · 2 months ago

Excellent care and admin team! While I was surprised I couldn't have my intake and cleaning same-day, the team made sure things were clear and having them on separate days meant I didn't have to stay for over 2 hours. The doc explained all my X-rays and next steps super clearly. Free validated parking, a little tricky to find in tower 7, but I'm glad I reached out to the team about getting caught up on my care. Thanks all!

Jennifer Braden · 5 out of 5 stars · 4 months ago

The staff and dentists are awesome! I’m not a fan of going to the dentist, but this team has a way of making me feel comfortable. Dr. Meredith and Dr. Sterling are great to have on my side as I’ve been dealing with a lot of issues with my teeth. Thanks HFD!