Jen’s Gentle Dentistry

Rebecca HL · 1 out of 5 stars · a year ago

Called before scheduling to make sure they accepted my insurance, which I was told they did. After the appointment (which consisted of brushing a 2 year olds teeth) I was informed they in fact weren’t in network with our insurance. Despite their employee giving me the wrong information, I was stuck with a large bill. Plenty of more competent dentist offices in the area.

Karen Guerrero · 5 out of 5 stars · 3 years ago

I took my 2 year old for her first routine check and I had the most pleasant experience. I was able to fill-out registration paperwork online days prior to the appointment so check-in was quick and easy. The front desk staff was polite and informative. Our wait time was about 10-15mins in the waiting area, which is fast in my opinion, we had time to talk to our toddler about what to expect and what was expected of her. Once we got called back, the assistant was quick to accommodate our child who is spanish speaking only which made the experience much easier for her so she could understand. During the check-up, Dr. Jen and her assistant were gentle and talked her through it all. I am very happy we chose this office for her dental care and very much recommend it. Thank you so much for a great experience!

Faith Kelley · 1 out of 5 stars · a year ago

Went here when our son was 8 weeks old for a frenectomy consultation. All seemed well at first, hygienists were lovely. As first time parents, we were obviously concerned, and when Dr. Jen came in, she immediately bombarded us with questions - no empathy or emotion in her voice. Her evaluation of my son felt like a performance. Among the questions she asked was, “Does he ever fall asleep while eating?” I thought that odd since most babies do, occasionally. I replied, “Yes,” and she clicked her tongue and said it was a CLASSIC sign of a tongue tie. Every normal baby thing he did was an apparent tongue tie association. She stuck her fingers in his mouth to assess the tie and claimed his protest was further proof. Umm, hello? Who wants some stranger’s fingers shoved down their throat??? She told us that while he was gaining weight for now, eventually he wouldn’t be able to eat enough well enough and would become dehydrated and start losing weight. I’ll admit, I came in to the appointment skeptical - I’d done my research. She explained all these things to us as if we were simpletons and had never looked up what a tongue tie was. Her condescending tone really made me trust her, of course. Near the end of the consultation, which lasted a grand 5 minutes, perhaps, she had diagnosed my son with lip, cheek, and tongue ties and recommended, of course, that we get them lasered for a mere $900. She just so happens to have the equipment at her office. Luckily, the machine was down that day or she’d have pressured us to do it right then. When she explained the possible complications to us, I mentioned that, yes, those did concern me as I had done my research, and I could tell in her eyes she knew she’d lost a customer. Heads up, assuming your clients are idiots isn’t going to get you far. Worst experience I have EVER had with a “doctor.” I will never forget the way we were treated here, and if I could give zero stars, absolutely I would. Also, my son is simply CRUSHING his motor milestones and weight gain. The fear mongering show this woman put up is disgraceful.

Timothy Snyder · 5 out of 5 stars · a year ago

Dr Jen always fits me in quickly, even when she's out sick (with another Dr, of course 🙃). The staff is friendly and knowledgeable, and they are very helpful with my complex needs.

Ralph Jacob Rich · 5 out of 5 stars · a year ago

Dr. Jen was phenomenal; direct and thorough with the work and able to answer questions with detail and clarity. The staff was pleasant, efficient, and thorough. All around a great experience, and by far my best with a dentist.