Marin Advanced Dental Care

Austin Mok · 5 out of 5 stars · a month ago

I recently established care here and had an excellent experience. Anna provided the best cleaning I've ever had. She paid careful attention to my tooth sensitivity, ensuring the entire procedure was comfortable throughout. She also took the time to offer practical maintenance tips and walked me through before-and-after images, giving me a great visual of areas I could pay more attention to. Dr. Lee was equally great, extremely knowledgeable, professional, and thorough. She took the time to address all of my questions during the exam and recommended preventative care to me. I'm very glad to have found this practice and highly recommend them for attentive, high-quality care.

Jungwon Goda · 1 out of 5 stars · 9 months ago

I’m writing this review so others don’t experience what I did. I originally visited this office for a routine teeth cleaning, not for orthodontic treatment. During the visit, clear aligners were brought up, but the doctor did not clearly explain how long I would need to wear the aligners per day or what the full commitment would look like. Despite that, I was encouraged to move forward and ended up paying the full amount the same day. After thinking it over, I realized this treatment did not fit my lifestyle and called the office next day to ask whether cancellation was possible. During that call, the front desk staff member told me that the aligner order had already been placed and that cancellation would be very difficult, which later turned out to be untrue. What concerned me most was that the front desk staff member — who is not a doctor — repeatedly tried to persuade me not to cancel for over five minutes, making statements such as: • that he personally wears aligners and drinks cocktails with no problem, and • that I probably don’t need to wear the aligners exactly 20–22 hours a day. This was extremely concerning. A non-clinical staff member should not be giving medical advice or minimizing compliance requirements, especially for orthodontic treatment where wear time directly affects outcomes. It felt unsafe and inappropriate. After insisting that I only wanted to know whether cancellation was possible, I was later called back and told that the doctor had NOT placed the aligner order and the treatment plan had NOT been started, contradicting what I had been told earlier. Although they agreed to cancel, they withheld 10% of the total payment (over $600) as a “transaction/third-party fee,” despite no aligners being ordered and no treatment having begun. No clear breakdown or documentation was provided. The combination of: • misleading information, • high-pressure sales tactics, • non-medical staff giving medical guidance, and • lack of transparency around fees made me lose trust in this office. Orthodontic treatment is a serious, long-term medical decision, and patients deserve accurate information and professional boundaries — not sales pressure. I chose to discontinue care here and find a different provider.

Paul Sonnabend · 5 out of 5 stars · 7 months ago

Always a great experience getting treated at Marin Advanced. The friendly expert care I have received for many years is consistent and top notch. I would recommend this team to anyone and everyone!

Gail Wiesner · 5 out of 5 stars · a month ago

I've had 2 crowns (one replaced and one new) done at Marin Advanced Dental Care and would highly recommend Dr. Lee. She is skilled, kind and patient. I like that the office makes the crowns onsite, so it's only one appointment instead of 2. The parking is good. The technology is new. And all of the staff have been sympathetic and helpful with my anxieties with drill sounds and dental work. And they even take Delta Dental.

Paula Bodin · 5 out of 5 stars · 6 months ago

I’ve had my teeth cleaned by Anna four times now, and she is by far the best hygienist I’ve ever had. She’s the only person who has made me feel completely relaxed during a dental cleaning. She is incredibly detailed and gentle, but what really stands out is how calm and comforting she is. I usually feel a bit anxious at the dentist, but with Anna I feel at ease the entire time. You can tell she truly cares about her patients and takes her time to do things right. I’m so grateful to have found her and would highly recommend her to anyone, especially if you tend to feel nervous about dental visits.