Monarch Dental & Orthodontics - Hot Springs, Ar

Quinten Knowles · 5 out of 5 stars · 7 months ago

This was the best visit I’ve had at Monarch so far. Linda at the front desk was very helpful figuring out my new insurance, very friendly, and even remembered my son from a previous visit. Deana gave me the most thorough cleaning I think I have ever had and was a delight to talk with. She communicated the importance or their recommendations without me feeling uncomfortable. I can tell she is passionate about her job and cares about quality. I’ve been thinking about switching dentists, but this experience made me decide to come back.

keynote71923 · 1 out of 5 stars · 4 months ago

I am writing to express my deep frustration and disappointment regarding the dental care I received at your office. I came to you seeking help for severe tooth pain. While I was prescribed medication, the painful tooth was never treated or removed, and my pain continued. Throughout this process, I felt that my concerns were not taken seriously and that there was little urgency or compassion shown toward the level of pain I was experiencing. Instead, I felt as though the primary focus was on payment rather than on providing proper care or relief. This experience left me feeling dismissed and uncared for. I also cannot ignore how this treatment made me feel as a Black patient, as it seemed my pain and well-being were not given the same consideration they should have been. Because of this experience, I will not be returning to your office, nor will I spend additional time or resources seeking care there again. I believe patients deserve to be treated with dignity, empathy, and respect, especially when they are in significant pain. I hope this message encourages reflection and improvement in how patients are treated in the future. Sincerely, Kevin Douglas Hale I came to your office seeking relief from a severe toothache. Your staff was kind and prescribed medication, which I took as directed, but the pain continued to be unbearable. When I returned to your office, I expected the tooth causing the pain to be removed. Instead, I was presented with a payment plan while I was still suffering. At that moment, it felt like my pain and well-being were not the priority, and that there was more concern about billing my insurance than addressing my urgent dental needs. Based on my personal experience, I was disappointed with the level of care I received. If you are dealing with severe tooth pain, you may want to carefully consider your options before choosing this location. My expectation was that my dental issue would be addressed promptly, but I felt that the focus was more on financial arrangements than providing immediate treatment. The services and expectations presented to me did not align with the care I ultimately received. All I wanna say is that they don't really care about us Don't worry what people say, we know the truth All I wanna say is that they don't really care about us Enough is enough of this garbage All I wanna say is that they don't really care about us

Lee Hardin · 5 out of 5 stars · 11 months ago

I really liked my visit at Monarch in Hot Springs. I went in for an SRP cleaning. I felt like I was taken care of kindly and respectfully by the office ladies April and Linda, and the hygienist Katie. I didn’t have any pain after my deep cleaning. The tech who took my X-rays on the first visit was great too. My girlfriend also started going here and she has been very pleased with her services as well. April oversees the financing and she was very helpful with the process. The clinic was clean and wasn’t noisy. I’m happy we’ve chosen Monarch to take care of us.

Amanda French · 1 out of 5 stars · 2 months ago

Scheduled to have a follow up cleaning when I was in for an appointment in June. They called me and rescheduled, came in for my cleaning on the rescheduled date and was told they did not have me scheduled for that, they wanted to do an exam and then schedule me to come back again. Finding another dentist that cares as much about my time as I do since they can’t seem to properly coordinate appointments and think they are the only ones with a schedule. Ridiculous. Saw another family come in to have their teens braces removed and they also left without being seen and was told the ortho doc was not in today, and they also had an appointment!

Sonya Hanner · 5 out of 5 stars · 8 months ago

Starting with the receptionist … she was polite, got the paperwork and signature and smiled. Good way to start my first visit at Monarch Dental in Hot Springs, Arkansas! The X-ray technician is very personable, pleasant, gentle and obviously loves her job … and does it well. Dr. Hilman was very thorough and explained all the X-rays and what was ok and what work needed to be done and why. I had a lot going on and he explained my plan for dental care one step at a time. April who manages all the paperwork is Amazing. She explains everything and makes it easier to follow. She is very cost-conscious and did all she could to help me with understanding dental costs, dental insurance, etc… I have NEVER given a good review for a Dentist or anyone in a dental office UNTIL NOW. They deserve the BEST review possible. Not one thing they could have done any better. I will be getting all my dental work done there. I trust them!