Tish Roybal · 1 out of 5 stars · 3 months ago
This place is SCARY!!! They gave my 20 year old daughter WAAAY too much anesthesia! Like dangerously, too much. She doesn’t wake up til 9 pm! I was calling the office over and over only to hear them laughing and being what I perceived as unprofessional! I was calling because I had serious concerns about my daughter’s condition! They had us waiting for 3-4 hours for the damn prescription! The whole time my daughter was sedated. When I finally got them to call it in so we could get home, the pharmacy couldn’t find any thing because this office had her birthdate wrong!!!! It’s now been 2 full weeks and she is still extremely swollen and in pain! It’s obvious to me they gave her so much anesthesia so they could just YANK her teeth out like a barbarian! Nothing precise or surgical about it!!!! HORRIBLE EXPERIENCE. BEWARE!!!!!
Laura Lewis · 1 out of 5 stars · 11 months ago
**Read all of the reviews** before going to this practice. I went for a consultation for a tooth extraction and dental implant. Upon arriving, the office is pretty, however, there were four female staff members, all behind the front desk and not one of them greeted me. I had to announce I was there for an appointment and even then, no one was going to "take me on" I guess. Finally I had to verbally ask if someone was going to check me in. Not a good first impression for someone who could potentially be spending a lot of money at their practice. Big disconnect. Then, it gets worse. I am escorted to a room where I was given an "orientation" of sorts by a fellow who didn't feel like a dental assistant, more like a sales person. He told me that Dr. Hurtado would be with me momentarily. I waited 45 minutes in the room alone. Not one person came in to say the Doctor was running late, etc. So I decided to head to the rest room, asked someone in the hall if it was customary to have a first time consult patient wait almost an hour for the doctor with zero communication. One of the people ran into my room, looked at the computer, said a few things, as I was grabbing my purse to leave. She left the room. As I was about to walk down the hall to leave, there were now three staff members talking quietly ---and I told them I was leaving. As soon as I said so, Dr. Hurtado came rushing down the hall, saying something like he was in surgery (he wasn't according to my "salesman"), and I said I was leaving. He sat me down and began to talk very fast, using a lot of dental jargon, technology, etc. What drugs I would like and more pre and post procedure. I shared I was extremely unhappy with the lack of professionalism all the way around. Still, I listened to all that was involved in the proposed dental procedures. Then, Dr. Hurtado left the room. Before I could leave the exam room, the "sales man" team member comes back in to the exam room, apologizes for the lack of communication and proceeds to share with me the cost of the extraction ONLY. Read other reviews as this practice typically provides only part of the pricing upon your visit. I asked what the rest of the costs would be for the dental implant, and he first shared they usually don't provide that information on the first visit. I said I wanted to know--so he presented me with an a la carte sheet showing various pricing that he pointed out and we both did the math in our heads. And he stashed that paper away. I have to say...I was flabbergasted by my experience only to end up paying $300 for this suboptimal consultation experience. As a former marketing company owner (I sold my business several months ago), who specifically has worked with high end fee for service dental practices, doctors offices and more in major metropolitian areas, I know what elements that need to part of a patient's journey. And sadly, often you will find dentists and doctors that don't believe that Google Reviews make a difference in new patient acquisition. Which, if you are reading this review now, you'll see they really do matter when it comes to making a decision as to who is going to take care of your smile, and ultimately your health. Hoping that this practice will work hard on customer service, professionalism, and turn things around. I really do.
John Roberts · 5 out of 5 stars · 2 months ago
I had two teeth extracted, it was near painless. The staff is well trained and fantastic.
Kira Bond · 1 out of 5 stars · a year ago
As a new resident in the state of New Mexico I had called to ask some questions about the services provided at this location as well as price and if they take new clients, as I was referred to Dr. Healy by another dental office in Santa Fe that is not taking new clients at the moment. Unfortunately, the woman I spoke with on the phone was exceptionally rude, as I was asking questions and explaining my situation she decided to start talking over me and answering my questions repetitively rather than listening to my next question, acting as if it was an inconvenience to even have to answer my questions or speak to me in the first place.
Unfortunately her attitude alone did not make me really feel comfortable getting work done at this establishment.
Amanda Howland · 5 out of 5 stars · 2 years ago
My son had his wisdom teeth removed by Dr Hurtado. He had absolutely no swelling or pain whatsoever after the procedure. He even stopped taking pain medicine after the first day, as he stated he did not have any pain and didn't need it. I am truly impressed with this staff and procedure done at this office. I highly recommend them to any parents who are looking for an easy wisdom tooth extraction for their kiddos. Thank you to the Doc and his lovely staff!
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