Santa Rosa Dentist | Dentist Santa Rosa Ca | Creative Dentistry of Santa Rosa

Cindy Downing · 1 out of 5 stars · 3 months ago

It was very difficult to get my parents established with this practice. Initially, I tried to overlook concerns because I understand healthcare offices can become very busy. Unfortunately, we experienced repeated issues with communication, follow-up, and professionalism. After my mother had a tooth extraction, she was sent home without clear after-care guidance. She experienced significant bleeding through the gauze and was unable to reach anyone at the office for assistance. She ultimately had to call another dentist for advice on managing the bleeding. A few days later, she still did not know whether her stitches were dissolvable, which should have been explained at the time of the procedure. Only after she followed up were arrangements made for stitch removal. More recently, my mother received a crown and experienced severe pain once the numbing wore off. She could not chew and even lightly touching the area was painful. I suggested she request a bite adjustment. Again, no one answered the phone, so she went directly to the office and received an adjustment, but her pain continued. She was advised to take high doses of pain medication despite her age and history of renal insufficiency. She took only what she felt she could tolerate safely. At her next appointment, which was scheduled for a filling, I attended with her to discuss pain management concerns. The assistant who prepared her was kind and explained that the nerve may need time to settle after the previous procedure, and we appreciated that explanation. When Dr. Scarfe arrived, the interaction became uncomfortable. He expressed frustration that my mother had not followed the medication recommendation. I explained that she had concerns due to her kidney function and asked that we speak respectfully and professionally. During the discussion, he acknowledged that he did not know her current labs but continued to insist the recommended dosing was appropriate. As I translated for my mother, the conversation escalated further and he ultimately declined to continue treatment. At that point, I agreed and chose to leave the practice. I thanked the assistant and receptionist for their help and accepted the referral that had been provided. As a healthcare professional myself, I found the interaction disappointing. My concern was not disagreement about treatment recommendations—it was the manner in which concerns were addressed. Patients deserve individualized care, respectful communication, and consideration of language barriers. If communication is difficult, interpreter services or designated contacts should be used. I cannot recommend this practice based on our experience.

Cassi JoJo · 1 out of 5 stars · 8 months ago

I stopped going here a couple years ago before they moved locations because they kept canceling my appointments. I decided to give them another chance since its new people and they scheduled me an appointment back in December but the day of the appointment they called to reschedule. Fine whatever stuff happens. About a week ago i get a voicemail from them for the estimate price okay cool. But today they call to reschedule my appointment AGAIN because i needed a consultation but why didnt they say anything when they called a week ago??? So they changed the times for today then 20 minutes later I got a call from a different lady saying they need to cancel and reschedule for a different day because of an “emergency.” They constantly cancel appointments the day of, not valuing the clients time.

dreena armstrong · 5 out of 5 stars · 7 months ago

I love this office. I’ve had a lot of dental work done here. Everyone is wonderful. OK they’re better than wonderful. I would come here if I was you. dr. Scarfe is the best

Daniel Deal · 5 out of 5 stars · 8 months ago

Took my Brother-In-Law (who fears pain) to Dr Scarfe for deep cleaning. His teeth had been somewhat neglected. Dr Scarfe help set up a plan for treatment and some crown repair. He thoroughly enjoyed his experience and feels at ease with the staff.

Stephany · 1 out of 5 stars · a year ago

Front desk is terrible and has only gotten worse. They changed my appointment time the day of with no notice prior. I was notified via an automated text less than 3 hours before the appointment. Unable to reach them to speak to anyone. Highly unprofessional. The office has also changed dentist and staff numerous times which raises concerns about how reliable the work getting done here is. If you want to save yourself a headache, consider taking your business elsewhere.