Ueno Center

Angie Fenton · 5 out of 5 stars · 8 months ago

I had oral surgery and a dental implant done at the Ueno Center in Campbell, and I couldn’t have asked for a better experience. Dr. Ueno is calm, confident, and clearly extremely skilled — he explained everything thoroughly and made the entire process feel very straightforward and stress-free. The staff deserves just as much praise. From the front desk to the surgical assistants, everyone was warm, professional, and attentive. They checked on me constantly, made sure I was comfortable, and somehow managed to make oral surgery feel … almost relaxing (which I never thought I’d say). The procedure went smoothly, recovery was exactly as described, and the follow-up care was excellent. You can tell this is a well-run practice where people genuinely care about their patients. If you need oral surgery or implants and want to feel confident you’re in great hands, I highly recommend Dr. Ueno and his entire team.

Kelly J · 1 out of 5 stars · 4 months ago

This review is for Lynna Bui, whom I saw today regarding gum recession concerns. Unfortunately, my experience was deeply disappointing and, at times, unprofessional. Most concerning was a note included in documentation emailed to me after the appointment. The note stated: “I really hope that mean lady (my name) won’t schedule. Such a mean person.” The comment was attached to Lynna Bui’s name and profile picture with her family, clearly indicating she wrote it. Receiving internal remarks of this nature in patient documentation is highly inappropriate and unethical, to say the least. When Lynna Bui entered the room, she stated that she had been informed I typically take prophylactic antibiotics before dental visits and told me that if I chose to take them and wait, she would no longer have time to examine me. This occurred after I had already spent nearly an hour in the office and completed the required imaging and photographs, including a CT scan, all of which required payment. I informed her that I am immunocompromised, which was clearly documented in my medical history forms, and asked whether I could periodically rinse during the examination to avoid swallowing plaque or debris. Lynna, however, told me there was not enough time for that accommodation. While I could elaborate on additional interactions during the visit, the overall experience left me feeling dismissed and uncomfortable as a patient. Based on my experience, I would strongly encourage others seeking periodontal care to consider alternative providers, as I will be doing.

Andy Wang · 5 out of 5 stars · 2 months ago

This was my second experience with Ueno Center. This time around I had a last minute procedure done with Dr Westervelt that I still don't remember the name of, but I was well taken care of. After checking in, Adrian with his amazing energy took us in and made sure we are settled (and made us feel at ease), and prepped everything before Dr Westervelt came in. The procedure had its own bit of issues but it was my own tooth. Dr Westervelt and Adrian were such a good team and really tried to get everything done and with so much care. Lastly it's Alyssa who was very thorough in explaining everything and will be my main point of contact moving forward. I'll have to be back but I know I'll be well taken care of. Thank you.

Mimi Ratner · 5 out of 5 stars · 10 months ago

I had gum grafting surgery three months ago with Dr. Bui and the result is amazing. The entire experience from my consult to my three month follow up was incredible. I opted to be fully awake for the procedure, not only did I not feel a thing, even the numbing shots were painless. Dr. Bui talked to me throughout to make sure I was ok, and she and her nurse seemed very excited by the outcome at the end of the surgery which made me feel good. The recovery process was easy and I am very happy I followed through. I had put this off a couple years, had a consult as well with a different office and I just did not feel good about the vist or the doctor. Ueno was very professional and I never felt rushed, Dr. Bui took her time with me and explained everything. Prior to my surgery I had a dental cleaning with them and yesterday at my post op had another dental cleaning which was very thorough and the hygienist was the best I have ever had. I was cleared to go back to my regular dentist which is a good thing, but I will miss going to Ueno. Thank you Dr. Bui and staff, everyone from the doctor, to the hygienist and reception desk were spectacular.

Robert Senkewicz · 5 out of 5 stars · a month ago

Purpose of the visit was to see how the implant I had a couple of months ago was doing. The staff member I had was just superb! She took an x-ray, did a very good and thorough Internal investigation and said that everything look good. Then She got screwed the device holding the implant, cleaned out the inside and put everything back on. She told me that I was ready for the crown. I was extremely happy with the visit, both with the outcome, and, even more, with her meticulous and cheery attention to me.