West River Periodontics & Implant Dentistry Reviews
4.9 out of 5 stars based on 456 reviews on Google.
Erin Anderson-White Face · 1 out of 5 stars · 7 months ago
Dr. Bertels was wonderful, but when she had to go on maternity leave in the middle of the implant process, Dr. Scanlon took over and that's when the one star comes into play. During my final implant procedure Dr. Scanlon dropped the implant hex drive down my throat. Luckily I am young and the drill bit sized hex didn't lodge in my airway and I was able to cough it up. After this occurred Dr. Scanlon said "Woah! I guess I need to go home - that's never happened before" and he then proceeded to tell an assistant who walked in the room "I chucked the hex to the back of her throat". Apparently, according to medical journals, there's a simple method to prevent this from happening - tying the hex to the operator's ring with dental floss or silk ligatures. Dr. Scanlon clearly hadn't taken this precaution. Long story, not so short, I didn't believe that after potentially aspirating a dental tool, I should have to pay the small amount that was left on my bill. Not only did Dr. Scanlon not apologize, but he sent me to collections over the remaining balance. I hope he's currently taking precautions. Also, for the record, I would give Dr. Bertels 5 stars.
Kayla Hoffman · 5 out of 5 stars · a month ago
I have bad anxiety with the going to the dentist. The hygienist that cleaned my teeth made me feel very comfortable. She explained everything thoroughly. She let me take breaks when needed. It was the best experience I have ever had at the dentist.
Peggy Lashier · 5 out of 5 stars · 3 months ago
If I could give them a 10 I would. I was traveling from out of town and had an issue with an implant from my hometown. They took me in, as if I was their patient forever. They solved my problem and I very timely manner, and I am indebted to them for helping me get through what could have been a very painful experience. Thank you for everything you did for me. I would highly recommend them to anyone who needs dental implant work. Thank you for everything you did for me.
Mark Massey · 5 out of 5 stars · 3 months ago
The Implant and Restorative process, does not happen “overnight.” There are multiple steps, from your first Consultation, to the seating of the final Restorations, it is a step by step process. To achieve the “perfect” outcome, something we all desire, each step has to be perfect!
That is where the professionalism, teamwork, knowledge and incredible skillsets of Dr. Scanlon and his entire Team, all worked together to achieve and then deliver to my wife and me, the perfect, final result!
My wife and I are so grateful for Dr. Scanlon, his Dental Colleagues, his Front and Back Office Team and his Dental Laboratory, for truly improving the quality of our lives!
Thank you all, so much.
Legolas · 5 out of 5 stars · a month ago
Very friendly and good sense of humor. They communicate very well and made me feel as comfortable as possible. Raquel even blew fresh air on me as Dr. Bertels gave me the oral shots.
Reviews provided by Google.
About West River Periodontics & Implant Dentistry
West River Periodontics & Implant Dentistry is a periodontal and dental implant practice located at 1761 Tablerock Road in Rapid City, South Dakota. The team's stated mission is to provide the highest level of periodontal and implant care to the community, serving both patients and the wider dental community through education and empowerment. The practice provides dental implant care and welcomes both new patients and referrals from other dental offices.
Care at the practice covers a broad range of periodontal and implant procedures, including full and isolated periodontal exams, implant exams, gum grafting evaluations, crown lengthening, sinus lifts, ridge augmentation, tooth extraction with site preservation, frenectomy, tori removal, and biopsy. The office is open Monday through Thursday from 8am to 5pm and Friday from 8am to 3pm, and offers online appointment scheduling, patient forms, and an online referral form for patients considering periodontal or implant treatment in the Rapid City area.
Meet the Doctors
The practice's clinical team includes three board certified periodontists. Charles F. Scanlon II, DDS, MSD, is a Periodontist and Diplomate of the American Board of Periodontology. He graduated with honors from Creighton University School of Dentistry in 2008 and completed his periodontics residency in 2011 at the Medical University of South Carolina, where he served as chief resident, with training in advanced periodontal therapy, bone grafting, implant therapy, and intravenous sedation. He is a member of the American Academy of Periodontology, the American Dental Association, the South Dakota Dental Association, the Black Hills District Dental Society, and the Academy of Osseointegration. Mattie Bertels, DDS, is also a Periodontist and Diplomate of the American Board of Periodontology. She began her career as a dental hygienist, graduated from the University of Nebraska Medical Center College of Dentistry in 2017, and completed a three-year periodontal residency there in the Department of Surgical Specialties. Mark A. Terry, DDS, is a Periodontist and Diplomate of the American Board of Periodontology. He earned his dental degree from the UCLA School of Dentistry in 2010, where he was inducted into the National Dental Honor Society, and completed a three-year periodontal residency at the University of Nebraska Medical Center, Department of Surgical Specialties. He is a member of the American Academy of Periodontology, the American Dental Association, and the South Dakota Dental Association.
