West Valley Endodontics and Oral Surgery

Christine Macias · 5 out of 5 stars · 5 months ago

I cannot say enough great things about my experience at West Valley! I came in with an emergency situation, and Kelli Marie, the office manager, went above and beyond to get me worked in quickly. Not only was she incredibly efficient, but she also showed genuine compassion during a stressful time and made sure everything was handled properly with my insurance. From the moment I walked in, I felt taken care of. Fedra greeted me warmly and made me feel comfortable right away, which set the tone for the entire visit. Dr. Lamb was outstanding—extremely gentle, patient, and thorough in explaining everything, which really helped ease my nerves. I was originally referred to another office, but after a terrible initial phone experience, I decided to look elsewhere—and I’m so glad I did. West Valley exceeded every expectation. If you’re looking for a skilled, compassionate oral surgery team that truly cares about their patients, I highly recommend them!

Glenda Evans · 5 out of 5 stars · 4 months ago

I am an extremely satisfied patient of Dr. CARPENTER. We set up a plan of action to diagnose and take care of the problem. A lot of thought and research was performed . My surgery was done, I never felt any pain. I went in today after 3 weeks of recovery . Once again, when the sutures were removed, I remain pain free. All of the staff his, and assistant were courteous and always greated me with a smile. I love everything about the office and staff. I will continue my treatment, after a complete healing. I recommend Dr. CARPENTER. THANKS, Glenda Wells-Evans

Zuriely Lopez · 1 out of 5 stars · 3 months ago

Buyer Beware: Get EVERYTHING in Writing Before Agreeing to Treatment. I never thought I would be writing a review like this, but after my experience, I feel other patients deserve to know what happened so they can protect themselves. In August 2025, I paid $2,387 through CareCredit after being presented with my treatment plan and financial estimate for a tooth extraction and implant. I relied on the financial information provided by the office when deciding to move forward with treatment. Months later, after my implant treatment had already been completed, I received an unexpected phone call informing me that I now owed an additional $570 because the office claimed MetLife had originally told them my implant would be covered, but later denied the claim since my tooth extraction had been completed under my previous insurance (Aetna). When I asked for the representative’s name, reference number, or any documentation from the insurance verification call that supposedly confirmed my coverage, I was told they did not have any of it. As someone who works in Patient Access within Surgical Services at a hospital, that immediately raised concerns for me. In my profession, insurance verification is documented with the representative’s name, reference number, date, and details of the conversation. That documentation protects both the patient and the provider. If there is ever a dispute, the insurance company can often locate the recorded call using that information. Here, I was simply told to trust that the insurance company gave incorrect information, but no documentation could be provided to support that claim. What disappointed me even more was being told that I should direct my frustration toward the insurance company rather than the office. I disagree. While insurance companies certainly make mistakes, I also expect a healthcare office handling thousands of dollars in treatment to maintain complete documentation of insurance verification before asking a patient to proceed. If the verification was documented properly, there should be evidence of who was spoken to and what was said. Without that, how is a patient supposed to determine what actually happened? I also requested copies of my treatment plan, insurance claims, Explanation of Benefits (EOB), denial information, payment history, and insurance verification documentation. I was told these records would be sent to me, but I never received them. When I attempted to follow up, I was unable to speak with the same billing representative again. This experience has left me questioning the level of financial transparency provided before treatment. Patients should never have to wonder months later whether the amount they were told to pay was actually accurate. My advice to anyone considering treatment here: * Ask for copies of your treatment plan and financial estimate before signing anything. * Request written documentation of insurance verification if your treatment depends on insurance coverage. * Ask detailed questions about what happens if insurance later denies the claim. * Keep copies of every document and every payment you make. I sincerely hope my situation was an isolated incident, but I believe patients deserve complete financial transparency before making decisions involving thousands of dollars. I am still waiting for documentation explaining how this balance arose before I can determine whether the additional charge is justified.

Sylvia Jones · 5 out of 5 stars · 4 months ago

Had a great experience here! When I first walked in the office the receptionist was warm and friendly. Dr. Lamb is a great surgeon and has a wonderful bedside manner! My husband came with me and was acknowledged with respect and Dr. Lamb made sure to acknowledge my husband in regards to my treatment plan.The assistants working with Dr. Lamb were amazing and very caring towards me and kept me as calm as possible throughout my treatment.I highly reccomend this office for any oral surgery needs! Thank you all again!

Paulino Ramos-Padilla · 5 out of 5 stars · 5 months ago

had an outstanding experience with Amara and Kelli at this endodontics and oral surgery office. From the moment I walked in, the level of professionalism and care was clear. Amara was incredibly knowledgeable, patient, and thorough. She took the time to explain everything in a way that made me feel completely at ease. You can tell she genuinely cares about her patients and takes pride in her work. Kelli was just as amazing. She was friendly, attentive, and organized. She made the entire process smooth and stress-free, always checking in and making sure I was comfortable. No one wants to go to an endodontist or oral surgeon… but if you have to, this is absolutely the place to go. The team here goes above and beyond to create a positive experience, and that makes all the difference. Amara and Kelli thank you!!!